The Veli Communication Triangle streamlines your interactions with your school, making it easier than ever to stay connected and informed about your preschool students at Ocean Colleges. By simply logging into the application, you gain instant access to vital information about your student. Whether you need to schedule an appointment by messaging your teacher or check the nutritional status menu, everything is at your fingertips.
Frequently Asked Questions
1-) I cannot log into the application; it gives an error or throws me out. What is the reason?
There can be several reasons behind this issue. Start by ensuring you have a stable internet connection and that you're using the latest version of the app. Common causes include:
- Your interactive user and VUU user do not match, causing the application to fail.
- Although you have a VIU user, it may not be activated or authorized, often resulting in a blank page within the app.
- Your session may have been terminated. User sessions are periodically ended, so try logging out by touching the authority button at the top right, and then log in again.
2-) I want to reset my password. What can I do?
Our system is synchronized with Interaktif, allowing you to reset your password directly through the Interactive platform.
3-) I'm not receiving notifications. What should I do?
Ensure that the app is allowed to send notifications. You can check this under Settings > Applications > Parent Communication Triangle. If notifications are enabled, try logging out and then logging back in to resolve the issue.
4-) Why do I receive updates so frequently?
We are committed to continuously improving the application. Beyond enhancing the parent-teacher relationship, the app involves various levels and types of authority, necessitating specific stage updates or performance enhancements.
5-) My problem isn't mentioned above, or the suggested solutions didn't work. What can I do?
You can reach out to us by sending an email to [email protected] with your username, device model, and application version. Additionally, you can automate this process by tapping the "Support" button from the application's drop-down menu on the right.
