The Airtel Tribe app serves as a comprehensive solution for retailers, offering a one-stop shop for all their needs. This powerful tool empowers retailers to efficiently manage both customer service and their own account with Airtel, streamlining operations and boosting productivity.
With the Retailer Tribe App, retailers can effortlessly handle a wide range of customer services. From registering new customers and editing existing registrations to facilitating SIM SWAPs and Mobile Number Portability (MNP), the app covers all essential tasks. Retailers can also process airtime and bundle purchases, handle Airtel Money (AM) cash in/out transactions, manage bill payments, and even conduct EVD/AM transfers for other retailers. This comprehensive suite of features ensures that retailers can meet their customers' needs quickly and effectively.
The app doesn't stop at customer service; it also provides retailers with robust tools to manage their own Airtel accounts. Retailers can easily view and edit their profiles, monitor and update their stock levels, request or purchase new stock, and view their sales hierarchy. The app also allows for AM/EVD pin resets and account unlocks, agent loan management, and banking services directly from their account. With the ability to review transaction history, track commissions earned, and assess their performance on Airtel services, retailers gain valuable insights to optimize their business operations. Additionally, the app supports self-service options and enables retailers to submit service requests to Airtel seamlessly. The platform also features listings for key training notes, surveys, and digital notices, keeping retailers well-informed and engaged.
Designed to cater to Airtel's operations across Africa, the Airtel Tribe app is available in both English and French, ensuring accessibility for a diverse user base. Its user-friendly interface makes it simple to navigate and utilize, making it an essential tool for enhancing business productivity among retailers.
What's New in the Latest Version 2.28.0
Last updated on Oct 9, 2024
Minor bug fixes and improvements have been implemented in this update. Install or update to the newest version to experience these enhancements!
